Shipping policy

Tynara™ – Shipping Policy

🛑 Order Changes & Cancellations

We move fast to get your order out the door! Orders may be changed or canceled within 2 hours of being placed.

After this brief window, your order is already being processed by our fulfillment team and cannot be altered. If you miss the cancellation window, please wait until the package is delivered and contact our support team to start a return in accordance with our 30-Day Risk-Free Guarantee.

🔧 Order Processing

All orders are processed and packed within 24–48 business hours (Monday–Friday), excluding weekends and holidays.

Once your order has been handed over to the carrier, you will receive a shipping confirmation email containing your tracking information so you can follow its journey.

🚚 Fast Domestic Shipping (2–5 Business Days)

Because we fulfill locally, you don't have to wait weeks for great hair. Most US customers receive their orders within 2–5 business days after shipment.

Aero-Safety Notice: Because Tynara™ is an aerosol product, federal safety regulations require it to be shipped via Standard Ground Transportation. We’ve partnered with the fastest ground carriers in the US to ensure your package arrives safely and strictly within our 2-5 day delivery window.

📌 Please Note:

✓ Orders placed on weekends or holidays will begin processing on the next business day. ✓ Tracking numbers typically take 24–48 hours to update in the carrier's system after they scan the package. ✓ During high-volume periods (like holidays or viral sales), processing and carrier transit times may experience slight delays.

📦 Delivery Issues & Shipping Responsibility

Once a package has been marked as “Delivered” by the shipping carrier, responsibility for the package transfers to the customer.

If your tracking indicates "Delivered" but you cannot locate the package, we recommend the following steps: ✓ Check with household members, neighbors, or your building's front desk. ✓ Check around the delivery location (porch, side door, mailbox). ✓ Wait 24 hours (carriers sometimes mark packages as delivered prematurely). ✓ Contact your local postal carrier for further assistance.

Note: If an incorrect or incomplete shipping address is provided at checkout, the customer is responsible for any additional reshipping fees.

🌍 Proudly Fulfilled in the USA

To ensure reliable, lightning-fast delivery, all Tynara™ US orders are picked, packed, and shipped directly from our USA-based fulfillment center. No long international transit times, no customs delays—just fast shipping straight to your door.

💬 Need Assistance?

If you have any questions regarding your order or shipping status, our support team is happy to assist you.

📩 Email: support@tynara.co

⏱ Response time: 24–48 business hours (excluding weekends & holidays)

🌐 Website: https://www.tynara.co/